Shipping policy
Shipping Policy
Thank you for shopping with Glow & Go Finds. We are excited to bring you cute, clever, and useful finds that make everyday life easier. Please review our shipping policy below before placing your order.
Order Processing Time
Orders are typically processed within 2–5 business days, excluding weekends and holidays.
Processing time includes order confirmation, payment verification, and preparing your item for shipment. During busy seasons, holidays, sales, or high-volume periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Time
Shipping times may vary depending on the product, supplier, destination, and shipping carrier.
Estimated delivery times are typically:
United States: 7–20 business days
International: 10–30 business days, if international shipping is available
Please note that these are estimated timeframes and not guaranteed delivery dates. Delays may occur due to carrier delays, customs processing, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Multiple Item Orders
If you order multiple items, they may ship separately depending on supplier availability and warehouse location. This means you may receive more than one package and tracking number for the same order.
You will not be charged extra shipping if your items arrive in separate packages.
Shipping Rates
Shipping rates, if applicable, will be calculated and displayed at checkout.
From time to time, Glow & Go Finds may offer free shipping promotions. Any free shipping offer will be shown clearly on the website or at checkout.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation. In some cases, tracking may show limited updates while the package is in transit.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before placing your order.
Glow & Go Finds is not responsible for packages shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is processed, but we cannot guarantee changes once fulfillment has begun.
Lost, Stolen, or Delayed Packages
Glow & Go Finds is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.
If your tracking information shows that your package was delivered but you did not receive it, please check with neighbors, household members, your local post office, or the shipping carrier first.
We recommend contacting the carrier directly for delivery issues, as they may have the most up-to-date information regarding your package.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
Glow & Go Finds is not responsible for delays caused by customs processing.
Order Cancellations
Orders may only be canceled before they are processed or shipped.
If you need to cancel your order, please contact us immediately at:
Once an order has been processed, shipped, or fulfilled by our supplier, it cannot be canceled.
Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to pick up the package, the customer may be responsible for any reshipping fees.
Original shipping fees, if applicable, are non-refundable.
Questions About Your Order
If you have questions about your order or shipping status, please contact us at:
Please include your order number and the email address used at checkout so we can assist you faster.
Thank you for shopping with Glow & Go Finds. ✨